Thank you for choosing Kalhara Wimukthi for your software development needs. We value your satisfaction and strive to provide you with the best service experience possible. If for any reason you are not completely satisfied with our services, we are here to help.
01 Overview
This Refund Policy applies to all software development, AI/ML engineering, and related digital services provided by Kalhara Wimukthi. Our goal is to ensure fair and transparent resolution of any concerns related to your purchase.
02 Eligibility for Refunds
Refund requests will be considered within 14 days from the date of project delivery or payment, provided that:
- The delivered work does not meet the agreed-upon project specifications and requirements.
- You have communicated the issue in writing within the eligibility period.
- You have allowed reasonable opportunity (at least 2 revision cycles) for us to correct the issue before requesting a refund.
- The issue is not caused by changes in your requirements after project commencement.
03 Refund Process
Once we receive and review your refund request, we will notify you of the status within 5 business days. If your refund is approved:
We will contact you via email to confirm the approval and the refund amount.
We will initiate a refund to your original payment method. Please note that refund amounts will exclude any payment processing fees incurred.
Refunds are typically processed within 7–14 business days, depending on your payment provider's policies.
04 Revisions & Exchanges
We believe in delivering exactly what you envisioned. If you would like revisions to the delivered work, please contact our support team within 7 days of receiving your project deliverables. We will provide you with further instructions on how to proceed with the revision process.
Most concerns can be resolved through open communication and collaborative revisions, which we highly encourage before considering a refund request.
05 Non-Refundable Items
Certain services and situations are non-refundable by nature. These include:
06 Defective Delivery
In the unfortunate event that your deliverable arrives with critical defects or errors that were not part of your requirements, please contact us immediately. We will:
Arrange for an immediate correction of the defects at no additional cost to you, treating it as a priority task.
Issue a full refund if the defects cannot be reasonably corrected within an agreed timeframe, depending on your preference and the nature of the issue.
07 Processing Time
Refunds will be processed within 7 business days after your refund request has been reviewed and approved. Please note that it may take additional time for the refund to appear in your account, depending on your bank or payment provider's processing times.
If you have not received your refund within 14 business days of approval, please contact us and we will investigate the matter promptly.
08 Contact Us
If you have any questions or concerns regarding our Refund Policy, or to initiate a refund request, please contact our customer support team. We are here to assist you and ensure your experience with us is satisfactory.